Cut-off Time for Same
For any orders requiring guaranteed Next-Day or in some cases Same-Day Service
( cut-off and some
geographical restrictions for “Same-Day” Service), please call the Customer
Service Desk.*Pertains to parts in
We process orders and ship
Monday thru Friday Central time.
Please allow 24 hours for standard order
processing.We take pride in
delivering your orders in a timely manner.
Shipping Locations:Free Bird Innovations,1380
Legion Road, Detroit Lakes, MN 56501
Order Expediting: Same day shipping if UPS Next Day Air
is requested and if order is in by
Back Orders: Although every attempt is made to maintain
inventory on each product we carry, occasionally we may deplete stock of
certain items. Occasional partial shipments of the in-stock items first
and the out-of-stock items when they are available.
Your satisfaction is 100% guaranteed!
Returns can be made within 30 days of
shipment for exchange or refund.Shipping charges are non-refundable.
Please contact Customer Service to
obtain a Returned Goods
Authorization (RGA) number.
The Returned Goods Authorization
number must be clearly shown on the outside of the returned packages.We do not process returns or exchanges
without a RGA.
Enclose the packing slip and indicate
the Returned Goods Authorization number, number of items you’re returning,
and the reason for the return.
All returns must be shipped to: Free Bird Innovations, 1380 Legion Road, Detroit Lakes, MN
56501.Please allow 1-2 weeks for
RGA# is required from FBI.Returns may be subject to 10% restocking fee.
You can expect a refund in the same
form of payment originally used for purchase, usually within 7 to 14
business days of receiving your return.If the refund is due to an in house shipping error, we will refund
your shipping charges for returning the items to us (RGA number is
required. See Return Policy.)